Plain-language policy

Privacy Policy

How DeskTechPro handles your information. Last updated October 6, 2026.

🔒
We never sell your data
Your personal information is not for sale.
💻
Scans stay on your PC
Your Scanner results are never sent to us.
📋
Only what we need
Orders, what you ask for, and running the site.
📁
You are in control
Ask to see, correct or delete your data.
// who we are

Who we are

DeskTechPro publishes Windows troubleshooting videos and sells digital products at desktechpro.com. You can reach us at support@desktechpro.com.

// what we collect

What we collect and why

Orders
Name, email, billing address, order details
To process your order, deliver your download and give support. Kept by our store and website host.
Payments
Your payment details
To take payment. Entered with our payment processor (currently WooPayments). Your full card number is not stored on our website.
Email list
Your email address
To send the free guide or newsletter you asked for and occasional updates. Unsubscribe any time using the link in any email.
Website usage
Pages viewed, approximate location, device
To see which pages help people. Collected by Google Analytics, through Google Site Kit.
Cart and account
Cookies
To remember your cart and keep you signed in if you create an account. Stored in your browser.
Server logs
IP address, time, browser type
For security and troubleshooting. Recorded by our website host for each request.
// our tool

The Windows Update Risk Scanner

Your scan stays on your PC
  • The Scanner runs on your own PC
  • Your scan results, such as installed updates and your Windows version, are not sent to us
  • It downloads a list of known update problems from desktechpro.com, so our server sees an ordinary download request
  • Checking for waiting updates uses the Windows Update service built into Windows
🖥️
// sharing

Who we share information with

We do not sell your personal information.

We only share what is needed with the services that help us run the shop:

  • Payment processing. When you pay, your payment and billing details go to our payment processor, WooPayments. If you choose Apple Pay, Google Pay or Amazon Pay at checkout, that company handles your payment too.
  • Website hosting. Our website host stores our site and its records, including order information and server logs.
  • Google. Google receives website usage information through Google Analytics, as described above.

We may also share information if the law requires it, or if we need to protect against fraud or misuse.

// retention

How long we keep information

We keep order records for as long as we need them for support, refunds, taxes and accounting, which can be several years. We keep email list contacts until you unsubscribe or ask us to delete them.

// your choices

Your choices

You can ask to see, correct or delete the personal information we hold about you (except records we are required to keep, such as order records). You can unsubscribe from emails at any time, and you can control cookies in your browser settings.

Email a privacy request

// the rest

Children, changes and contact

Our site is not directed to children under 13, and we do not knowingly collect their personal information. If we change this policy, we will update the date at the top of this page. Questions about privacy: support@desktechpro.com.